Why the Philippines is Often Chosen by Call Center Companies
It’s no secret that India, China, and the Philippines are the key bastions that make up the offshore call center outsourcing arena. However, many people have wondered why the Philippines is often selected by call center firms as the best place to set up their business. What about India and China? What makes the Philippines special in the eyes of call center owners? Why is the Philippines’ call center industry steadily on the rise?
The important plus point. The Philippines has low language and cultural barriers, which makes it ideal for the global call center industry. Many may not know that the Philippines was a US colony and the result of this is its natural assimilation of American language and culture. The introduction of mass education brought about the introduction of English into the country’s curriculum. Even after independence, the Philippines still makes the teaching of English mandatory in all of its schools. As you may have guessed by now, this makes the Philippines an ideal call center location for US businesses. Agents in the Philippines are more call center ready because they can easily adopt American accents. Also, people in the Philippines make great call center agents because they can culturally relate to their clients without difficulty.
Agent qualifications. Filipinos pride themselves for valuing education. In the Philippines, most call center agents or applicants are college undergraduates or graduates, making them highly qualified for the job. They have the necessary skills that all call center companies look for. The Philippines is also known for having courteous and hospitable people, making them great customer service representatives (CSRs) for call centers.
Agents in the Philippines are not just suited for CSR jobs in call center companies. Their intelligence and skill make them ideal for an array of jobs. In the Philippines, call center jobs include search engine optimization, medical transcription, legal transcription, inbound and outbound customer service, telemarketing, technical support, logistics management, finance, and even English language tutoring! The ability of Filipinos to adjust to these jobs makes the Philippines an ideal call center destination.
Also, since the Philippines’ call center agents are all professionals, they offer high-quality work that helps sustain the trust of both foreign and local companies.
A more cost-effective call center solution. Although the Philippines’ call center agents are paid a bit more than their Chinese or Indian counterparts, they are still favored because of their output.
Also, the Philippines is ideal for call center firms because setting up a company in the country is relatively cheaper. There are also more money-saving alternatives available. If a company chooses the Philippines as a call center location, they are not limited to opening their business in Manila. The Philippines has cheaper call center locations, such as Cavite, Laguna, Cebu, Iloilo and Baguio. There are many places other in the Philippines that are ideal for a call center business, most of them very near major cities. These are just some of the reasons why the Philippines is at the forefront of the call center industry.