Four Advantages of Relocating Your Call Center to the Philippines
The call center industry in the Philippines is dynamic. Starting with four call centers in the year 2000, there are now over a hundred call center firms in the Philippines. The call center companies of the Philippines are not only located in Manila, they pepper the whole archipelago. If this isn’t enough proof that the call center industry in the Philippines is doing great, it might be helpful to know that this industry makes up ten percent of the country’s Gross Domestic Product. The numbers are still rising and the growth of the call center industry in the Philippines is accelerating.
Many firms that once have call center businesses in India and China have opted to relocate to the Philippines. Here are some of the reasons why more people are setting up their call center companies in the Philippines.
Perfect fusion of east and west. Setting up a call center in the Philippines works well for many companies because of the country’s culture. The Philippines was colonized by Spain and the United States, and Western influences have left indelible marks in the country’s culture. Many foreign companies have opened call center businesses in the Philippines because they find it a place where it’s easy to get things going. Call center firms are more comfortable about operating in the Philippines because they know that its people are open to Western culture.
They talk your talk. Filipinos are excellent English speakers. This is the primary reason why companies opt to set up their call center offices in the Philippines. English is the Philippines’ second language and everyone learns it at a very young age. The Filipinos’ assimilation of Western influence and command of English makes them very competent agents. Hundreds of businesses have realized this when they opened their call center companies in the Philippines.
Quality tested. When setting up a call center in the Philippines, expect to only get the best of the best. College graduates or undergraduates are the prime constituents of the call center workforce. Unlike agents in the States who demand relatively high pay but don’t have the same qualifications, call center agents in the Philippines are dedicated to delivering high-quality output. This makes call center agents in the Philippines a very reliable and capable component of a global BPO team.
Cost cutting prowess. While it’s true that call center agents in the Philippines are paid more than
their counterparts in India or China, they’re definitely worth it. Call center agents in the Philippines are highly qualified and thus make fewer mistakes. Count this as savings from excellent preventive measures. Also, setting up a call center in the Philippines need not cost a lot because there are other, more affordable places to set up shop. Aside from Manila, the call center hub of the Philippines, there are other cities with lower power rates. Opening a call center in the Philippines is also inexpensive because of the country’s affordable cost of living.
Operating a call center in the Philippines can generate more savings and income for businesses everywhere!