Prospective new clients who first tour these incredible facilities are amazed at how ‘first-class’ everything is.  Philippine call center management knows that employees need to feel good about the places where they work so little expense is spared in making it as easy as possible for employees in the Philippine call center to do their job efficiently.

When they’re on duty, all agents have to do to do their job is literally ‘click here’ and ‘click there’.  As a security measure everything is paperless because the call center management in the Philippines knows how important identity and information privacy of their clients is.  This especially applies to processes that involve customer’s credit cards.

In the larger call center in the Philippines all employees are prohibited from even bringing pocket-cameras or cell phones with cameras ‘on the floor’.  The same rules apply for pens, pencils or other writing instruments.  Call center management structure their work flow so that everything is captured only on the computer.  There’s virtually no possibility that any employee could take any sensitive client or caller information home with them.

Not only are employees closely securitized while working but every effort is made to screen out possible security problems.  After applying for a job at a Philippine call center, the applicant gets a thorough criminal records-check and personal references are also checked.  Only if the prospective employee passes this test are they invited in for an interview.

There are virtually never any security problems with security within the large, name-brand call centers.  In the medium sized and smaller call centers in the Philippines they do not have the same stringent security procedures.  Some people don’t care. Some do.

No matter what level of services you want…..you get what you pay for.  But even at the worst of the Philippine call center value-propositions, it’s still an outstanding value at 40-60% of the cost of similar services from US outsourced call center services.

In the early days of their growth, the call center in the Philippines was used primarily for back office tasks that required little or no actual conversation with the US caller. However as call center management and growth strategists began to realize what a great job Filipino workers did on these simpler tasks they ventured onto progressively more complex ones.

Today it is a hustling, bustling complex of high tech facilities, enthusiastic workers and sophisticated management who, in total, save US businesses 30-60% and millions of dollars a year (in aggregate) over the cost of comparable services sourced stateside.

Call Center workers in the Philippines might be either male or female, almost all of them are graduates of Philippine colleges, many have families and all highly prize and enjoy their jobs. And considering that their pay and benefits rank among the highest in the Philippines, why wouldn’t they?

It is not unusual for workers to earn 30,000 Philippine pesos a month. Often their jobs give them the opportunity to earn even more in the form of overtime and bonuses. These kinds of earnings put then solidly in the upper income range of the growing Filipino consumer class.

Philippine law requires that Filipinos or Philippine companies own the majority of the interest in these Call Centers in the Philippines but in fact many of them are owned by Philippine branches of foreign companies. That’s one reason that in many of them you’ll find a large percentage of the management is US or Western.

The work done at a Call Center in the Philippines tends to fall into one of two major areas…Incoming or Outgoing. Specific jobs vary greatly in complexity with the easiest jobs being those that do not require direct verbal interface with US callers…i.e. things like email customer support.

Some jobs, as especially in telemarketing, require a higher level of verbal interaction between the caller and the agent. Thus these jobs tend to get the the Filipino workers with the highest level of English skills and those agents also earn the highest pay. Call centers in the Philippines carefully plan the resources they allocate to each contract they get.

US companies are becoming more and more familiar with outsourcing parts of their business operations to Business Process Outsourcing companies (AKA: Call Center in the Philippines). As much as they might like to hire 100% US labor, it’s simply not always possible in the global economy they have to compete in.

The good news is that the money that US companies are able to save by using a Call Center in the Philippines is money that can be used to hire more local salespeople or put back into a higher quality product for the consumer or given back to shareholders in the form of profits.

The rise of the call center industry in the Philippines. Call center businesses located all over the Philippines are either foreign or locally owned. Their rapid increase in number has made the call center industry of the Philippines an important part of the economy. It has created a stronger middle class and has decreased the country’s unemployment rate. Although the call center industry in the Philippines is relatively young, it makes up ten percent of the nation’s GDP or Gross Domestic Product.

The call center industry in the Philippines started quite small. In fact, there were once only four pioneer call center companies in the Philippines.  That was the year 2000. Today, the steady growth of the call center industry in the Philippines makes it a key global player in offshore call center outsourcing. There are currently over 100 call center companies in the Philippines and the number is still rising continuously. Every year, the growth of the call center business in the Philippines is said to be at a staggering 100 percent. The call center industry in the Philippines is also ever-expanding. A lot of call center companies based in the Philippines have broadened their horizons by providing high value services for their clients.

Why the Philippines? The Philippines has become a favorite location for call center businesses, and the sudden boom of the call center business in the Philippines attests to this. This could be attributed to most Filipinos’ mastery of the English language and their very workable diction. Filipinos consider English their second language. Its integration into their academic curriculum enables them to speak and write in the language very well, they might as well be considered as native speakers.

The academic-learned English of Filipinos might seem like a disadvantage, but they are very capable of adjusting to American slang and other accents. The Philippines is a former US colony and its culture, lifestyle, and language has been ingrained in most Filipinos. This enables Filipino call center agents in the Philippines to be highly adaptable to American ways of speaking.

Most Filipinos who apply for call center jobs in the Philippines are either in college or college graduates, making them highly qualified for the job. As a result, agents who are part of the call center workforce in the Philippines provide high-quality output. So even though the cost of labor is comparatively higher than other overseas call centers, many companies select the Philippines as a prime location for their call center businesses.

Many call center firms are keen on setting up shop in the Philippines. Why is this so, you ask. This is because lots of people intend to join call center firms in the Philippines. They all flock to call center firms because in the Philippines, this is one industry that provides plenty of lucrative career options. Here are more reasons why people enjoy working for call center firms in the Philippines.

Competitive salaries. Call center firms in the Philippines pay competitive salary rates. This is the top reason why people want to join call center firms in the Philippines. Since high-paying jobs are scarce (thousands of applicants are vying for these jobs!), people find working for call center firms in the Philippines a very attractive option. Fresh graduates who want a head start in their careers and good compensation flock to call centers.

Great benefit packages. Many individuals work in call center firms in the Philippines because they offer great benefits. Aside from night differential benefits, call center firms in the Philippines provide excellent health plans for their employees. This is a great upgrade compared to other Philippine companies who offer government healthcare plans. Call center firms in the Philippines that are owned and managed by foreign companies make their employees feel valued and taken care of, so more and more people are becoming interested in call center careers.

Call center firms in the Philippines also give bonuses during the Christmas holidays and sometimes when employees exceed performance targets. Call center firms in the Philippines can afford this, because labor costs are relatively lower in the Philippines.

Good working environment. Call centers firms in the Philippines are targeted by job hunters because they offer a good working environment. Most call center firms choose to establish their businesses in reputable parts of the Philippines. They also have good facilities that are conducive to working.

Also, call center firms in the Philippines are known to attract a very upbeat crowd. Agents are mostly tech-savvy people who are often seen hanging out in coffee shops during their break. They are also college graduates who care about finding like-minded people in their workplace. All in all, call center firms in the Philippines are sought after by job applicants because of these things.

Those who want to set up call center firms in the Philippines need not worry about getting enough people who are fit for the job. There is no shortage of eager applicants for jobs in call center firms in the Philippines. As many call center firms have attested, the Philippines is an excellent place for business because of the good output given by Filipino agents. The rise of call center firms is almost unstoppable, so it’s a great time to start a call center business in the Philippines!

Many companies from the United States, Australia, and New Zealand choose to tie up with a call center provider in the Philippines because of these reasons:

Excellent command of English. A call center provider based in the Philippines will definitely have employees who have a great command of English. Filipinos are famous for speaking and writing English very well. Therefore, a call center provider in the Philippines will have access to people who can easily fit the bill of a call center agent. A call center provider in the Philippines will also make sure that their representatives are very understandable. Even though Filipinos are known to have neutral accents, they are still given ample pronunciation and grammar training. Overseas firms can expect these things from any call center provider that’s based in the Philippines.

Lower cultural barriers. American companies opt to find a call center provider in the Philippines because the country is a former US colony. This means that American culture is deeply assimilated if not ingrained into the Philippine’s own. Foreign companies also like to hire a call center provider located in the Philippines because the employees are surely more westernized than agents from other countries.

Competitive employees. Most people in the Philippines value education, so a lot of people compete for the best jobs available. A call center provider in the Philippines hires only competent individuals for their clients. Many like getting the services of a call center provider in the Philippines precisely because of this reason: they get the best and brightest people. A call center provider in the Philippines is sure to hire career-oriented people.

Cost effectiveness. Getting a call center provider in the Philippines is relatively cheaper than hiring one in the States. The services of a call center provider located in the Philippines will only cost a fraction of one based in America, thus generating more savings and income. Aside from the comparatively low cost of labor, maintaining a call center provider facility in the Philippines is also a lot cheaper.

Hiring a call center provider in the Philippines clearly has many advantages. It’s now no secret why many companies are jumping ship and relocating in order to find a call center provider in the Philippines. They get to have excellent employees and great savings once they use a call center provider that’s based in the Philippines. A call center provider in the Philippines is also dependable and globally competitive. This is proven by the continued growth in the country’s call center industry. Getting a call center provider in the Philippines will truly be a worthwhile investment.

Many firms that once have call center businesses in India and China have opted to relocate to the Philippines. Here are some of the reasons why more people are setting up their call center companies in the Philippines.

Perfect fusion of east and west. Setting up a call center in the Philippines works well for many companies because of the country’s culture. The Philippines was colonized by Spain and the United States, and Western influences have left indelible marks in the country’s culture. Many foreign companies have opened call center businesses in the Philippines because they find it a place where it’s easy to get things going. Call center firms are more comfortable about operating in the Philippines because they know that its people are open to Western culture.

They talk your talk. Filipinos are excellent English speakers. This is the primary reason why companies opt to set up their call center offices in the Philippines. English is the Philippines’ second language and everyone learns it at a very young age. The Filipinos’ assimilation of Western influence and command of English makes them very competent agents. Hundreds of businesses have realized this when they opened their call center companies in the Philippines.

Quality tested. When setting up a call center in the Philippines, expect to only get the best of the best. College graduates or undergraduates are the prime constituents of the call center workforce. Unlike agents in the States who demand relatively high pay but don’t have the same qualifications, call center agents in the Philippines are dedicated to delivering high-quality output. This makes call center agents in the Philippines a very reliable and capable component of a global BPO team.

Cost cutting prowess. While it’s true that call center agents in the Philippines are paid more than
their counterparts in India or China, they’re definitely worth it. Call center agents in the Philippines are highly qualified and thus make fewer mistakes. Count this as savings from excellent preventive measures. Also, setting up a call center in the Philippines need not cost a lot because there are other, more affordable places to set up shop. Aside from Manila, the call center hub of the Philippines, there are other cities with lower power rates. Opening a call center in the Philippines is also inexpensive because of the country’s affordable cost of living.

Operating a call center in the Philippines can generate more savings and income for businesses everywhere!

Agent qualifications. Filipinos pride themselves for valuing education. In the Philippines, most call center agents or applicants are college undergraduates or graduates, making them highly qualified for the job. They have the necessary skills that all call center companies look for. The Philippines is also known for having courteous and hospitable people, making them great customer service representatives (CSRs) for call centers.

Agents in the Philippines are not just suited for CSR jobs in call center companies. Their intelligence and skill make them ideal for an array of jobs. In the Philippines, call center jobs include search engine optimization, medical transcription, legal transcription, inbound and outbound customer service, telemarketing, technical support, logistics management, finance, and even English language tutoring! The ability of Filipinos to adjust to these jobs makes the Philippines an ideal call center destination.

Also, since the Philippines’ call center agents are all professionals, they offer high-quality work that helps sustain the trust of both foreign and local companies.

A more cost-effective call center solution. Although the Philippines’ call center agents are paid a bit more than their Chinese or Indian counterparts, they are still favored because of their output.

Also, the Philippines is ideal for call center firms because setting up a company in the country is relatively cheaper. There are also more money-saving alternatives available. If a company chooses the Philippines as a call center location, they are not limited to opening their business in Manila. The Philippines has cheaper call center locations, such as Cavite, Laguna, Cebu, Iloilo and Baguio. There are many places other in the Philippines that are ideal for a call center business, most of them very near major cities. These are just some of the reasons why the Philippines is at the forefront of the call center industry.