Over the years, the Philippines has experienced a drastic but advantageous change in employment, thanks to the call center boom. Fresh graduates and those looking for a more stable career have joined the call center workforce in the Philippines. This has spawned a new subculture of hip and technology-savvy people. In the wee hours of the morning, people could be seen scurrying in and out of coffee places for their caffeine fix, frappe in one hand and cellular phone in the other. The hustle and bustle of these individuals shows how dynamic the call center industry is in the Philippines.
The rise of the call center industry in the Philippines. Call center businesses located all over the Philippines are either foreign or locally owned. Their rapid increase in number has made the call center industry of the Philippines an important part of the economy. It has created a stronger middle class and has decreased the country’s unemployment rate. Although the call center industry in the Philippines is relatively young, it makes up ten percent of the nation’s GDP or Gross Domestic Product. (more…)